Return Policy

Customers may not return any goods without the prior written consent of our company. Before returning any goods, customers must contact our company and obtain a Return Authorization Number ("RMA"). Under the relevant laws and regulations of the People's Republic of China, our company will not refuse or delay accepting return requests without justifiable cause. Customers must keep the goods and their original packaging intact and are responsible for returning the goods to our company, providing proof of receipt and the corresponding invoice or a "Notification of Issuance of Special VAT Invoice" issued by the tax authority in the customer's location. All risks and costs arising from returns shall be borne by the customer.

Our company operates on a 30-day return policy. To return goods, customers must return them to our company within 30 days of the invoice date. Upon receiving the Return Authorization Number (RMA), customers should return the goods as requested and clearly indicate the RMA number, customer account, and order number on the outer packaging.

Goods containing software, special constructions, or any hazardous substances mentioned in Directive 2002/95/EC (“RoHS”) on the restriction of the use of certain hazardous substances in electrical or electronic equipment are not eligible for return. Goods not listed in the catalogue or not in stock are also not eligible for return. Any static-sensitive goods or moisture-sensitive components (MSLs) supplied in sealed packaging are not eligible for return if their original packaging has been opened, altered, or damaged.

For goods returned for reasons such as "not needed", "incorrect order" or "packaging/DC does not meet requirements (not mentioned before ordering)", the company will charge a re-warehousing fee of 20% of the invoice amount of the goods (minimum fee of RMB 100).

• Terms of Purchase
• Cancel an Order
• How to Return a Product