Do you want to cancel your order? We pride ourselves on our ability to process and ship customer orders quickly. Therefore, in most cases, after you place an order, our execution system will complete the process of product selection, packaging, and shipping to the distribution center within minutes. This means that if you wish to cancel your order, you will need to call our customer support team (mobile: 400 820 5857; landline: 800 820 5279). If the product is delayed and not marked as "non-cancellable," you may have more time to cancel; in this case, please email cn-sales@element14.com .
- Send an email to the customer service team: cn-sales@element14.com
- To contact our customer service team: Mobile: 400 820 5857 ; Landline: 800 820 5279, 09:00 - 18:00 Monday to Friday.
Viewing & Changing Orders
You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.
Related Links
- Email customer support: cn-sales@element14.com
- Call customer support: Landline 800 820 5279 / Mobile 400 820 5857, 09:00 - 18:00, Monday - Friday.
Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on Landline 800 820 5279 / Mobile 400 820 5857 or email us at cn-sales@element14.com.
Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if urgent please call our customer support team on Landline 800 820 5279 / Mobile 400 820 5857.
There are many reasons why items may be missing from your order. Please see your Order Status & Tracking to see the status of missing items. If you still have questions please contact customer support team at Landline 800 820 5279 / Mobile 400 820 5857.
Order Management
Product Information & Support